English
FAQ
Do I need to host the bot myself?
No. The bot runs on our infrastructure. Just add it to your server and go through setup.
How much does it cost?
There's always a free plan. The paid Pro and Premium plans lift the limits. See Subscription.
Who sees the family on the website?
The server owner and administrators. If the owner set trusted Administrator roles, only the owner and administrators with those roles. See Who can do what.
Can I manage several servers?
Yes. One account switches between all servers where you have rights and the bot is installed.
Do I need a password?
No. You sign in with Reevun ID: an email code, Discord, Google or GitHub.
The bot says "The bot can't manage the role…"
The bot's role is below that role. Drag the Reevun role higher in Server Settings → Roles. See Where the bot's role sits.
Why doesn't auto-moderation touch my messages?
Discord doesn't check members with the Administrator or Manage Server permissions. Test from a regular account. See Auto-moderation.
What happens after the third warning?
Whatever is chosen in Settings → Warn roles: stripping all roles, a kick, a ban or a punishment role. See Warnings.
Do warnings expire?
No, the administration removes them. A member can meet a removal condition and create a Warning removal request.
A member left and rejoined to reset their warnings
Turn on Restore warnings for rejoining members in Security → Member joining. Roles, nickname and mute can be restored there too.
A candidate can't apply
Possible reasons:
- recruitment into the family or this department is closed;
- they already have the family role;
- they already have an active application;
- their application was recently rejected and the wait before re-applying isn't over;
- they're on the blacklist.
Direct messages from the bot don't arrive
Check that you allow direct messages from server members and that notifications are on in your profile.
Can I change what the bot writes?
Yes, almost everything. See Bot messages.
The bot doesn't respond
Look at status.reevun.app: it shows which Reevun services are working right now. If everything is up but the bot is silent, write to support.